Question 1

What is BGUN?

Accepted Answer

BGUN is a European firearms and shooting sports marketplace. We connect licensed dealers, private sellers, and shooting enthusiasts across 25+ EU countries for buying, selling, and trading firearms, accessories, and ammunition.

Question 2

Is BGUN available in my country?

Accepted Answer

BGUN currently operates across the European Union. Our platform is fully compliant with EU Firearms Directive 2021/555 and supports users in Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, and many more EU member states.

Question 3

Is BGUN free to use?

Accepted Answer

Creating an account and browsing the marketplace is completely free. Selling listings have a small fee depending on your plan. Smart cabinet purchases and subscriptions are billed separately.

Question 4

What are BGUN Smart Cabinets?

Accepted Answer

BGUN Smart Cabinets are connected firearm storage solutions with biometric access, integrated cameras, real-time monitoring, and full EU compliance features. They sync with the BGUN mobile app for remote management.

Question 5

Are smart cabinets EU-compliant?

Accepted Answer

Yes. All BGUN Smart Cabinets are designed to meet or exceed the requirements of EU Firearms Directive 2021/555 for firearm storage. They maintain automatic audit trails and support compliant access logging.

Question 6

How does biometric access work?

Accepted Answer

BGUN Smart Cabinets support fingerprint and facial recognition. You register authorized users through the BGUN app, and the cabinet only opens for verified identities. Multi-factor authentication (biometric + PIN or RFID) is also supported.

Question 7

What happens if the internet goes down?

Accepted Answer

All smart cabinets have local backup authentication. Biometric and PIN access work offline. When connectivity is restored, logs sync automatically to the cloud.

Question 8

Can I grant temporary access to someone?

Accepted Answer

Yes. Through the BGUN app, you can grant time-limited access to another registered user. All activity is logged and you receive real-time notifications.

Question 9

How do I create an account?

Accepted Answer

Click "Get Started" on the BGUN homepage. You will need a valid email address and to confirm you are 18 or older. For selling, you may need to verify your firearms license depending on your country.

Question 10

What payment methods do you accept?

Accepted Answer

BGUN accepts Visa, Mastercard, SEPA bank transfer, and iDEAL for Dutch customers. All payments are processed securely through our PCI DSS compliant payment partners.

Question 11

Can I delete my account?

Accepted Answer

Yes. Go to Settings > Account > Delete Account. Your data will be removed in accordance with GDPR within 30 days. Active listings and pending transactions will be handled first.

Question 12

What firearms can I sell on BGUN?

Accepted Answer

You can list any firearm that is legal in your country and compliant with EU regulations. This includes handguns, rifles, shotguns, and air guns. All sales must comply with local and EU firearms laws. Prohibited items are automatically filtered.

Question 13

Do I need a license to buy on BGUN?

Accepted Answer

Depending on your country and the type of firearm, you may need to provide proof of a valid firearms license or purchase permit. BGUN supports digital license verification for several EU countries.

Question 14

How are disputes handled?

Accepted Answer

BGUN provides a buyer protection program. If an item is not as described or a transaction has issues, our support team mediates the dispute. Escrow services are available for high-value transactions.

Question 15

Is my data safe?

Accepted Answer

BGUN is fully GDPR compliant. We use end-to-end encryption for personal data, and firearm-related records are stored in accordance with EU data protection regulations. We never sell user data to third parties.

Question 16

Is there a BGUN mobile app?

Accepted Answer

Yes. The BGUN app is available for iOS and Android. It provides full marketplace access, smart cabinet control, shooting log tracking, and collection management on the go.

Question 17

Can I manage my smart cabinet from the app?

Accepted Answer

Yes. The BGUN app lets you monitor cabinet status, review access logs, grant temporary access, receive real-time alerts, and adjust security settings — all from your phone.

Question 18

How does firearm shipping work on BGUN?

Accepted Answer

BGUN works with licensed firearms logistics partners across the EU. All shipments comply with EU firearms transport regulations. Buyers and sellers must ensure proper documentation is included.

Question 19

Can I ship across EU borders?

Accepted Answer

Yes, cross-border shipping within the EU is supported. BGUN provides the necessary transfer documentation templates and guides both parties through the regulatory requirements.

Frequently Asked Questions

General

Smart Cabinets

Account & Billing

Legal & Compliance

Mobile App

Shipping & Logistics

Still Have Questions?